F- Conflict for leaders

F1-4: Conflict for leaders (Course) (F101)

What conflict style do you gravitate toward? Learn how to recognize conflict in yourself and others and ways to prevent it from happening.

Conflict is an inevitable part of our daily interactions – at work, with our family, or even at the grocery store checkout line. When there are humans involved there is conflict, but that doesn’t mean we should (always) avoid it. Rather we should learn to accept it, understand it and manage it.

A large part of being a good leader is being able to create a space where conflict can be constructive and creative. The goal of this introductory course is to help you understand the 5 primary conflict styles and how to recognize them.

Two Core Lessons
1- Conflict style toolbox – Understand the 5 conflict styles and the primary styles you use in any given situation
2- Past experience leads to future performance – How to recognize areas of experience that will override somewhat logical interactions and cause conflict

This course is recommended for:
- Leaders – looking to take their leadership skills to the next level
- Individual Contributors – Who want to be able to understand their own conflict styles – as well as how to work with others around them
- Early Career Individuals looking to influence their peers

At the end of this course, you will be able to:
• Recognize your conflict style and the conflict styles of those around you
• Understand the source of conflicts and why they occur
• Lead the process and conversations to manage conflict in the workplace

With this course, you will have access to:
- 1.5+ hours of lecture content and 4+ lectures
- Conflict Assessment to understand your ability to recognize conflict styles relative to other leaders
- Simple and easy to understand lectures on Conflict styles, Thomas-Kilman (TKI) Assessment, understanding your conflict personality style, past experiences, and triggers, a framework for managing conflict, initiating & leading difficult conversations, tools used in resolving conflict
  • Pre-course assessment
  • Pre-Course Assessment: Conflict for leaders
  • Course
  • F1: eLearning Course: Personality & Conflict Style
  • F2: eLearning Course: Sources of Conflict
  • F3: eLearning Course: Managing Conflict
  • F4: eLearning Course: Resolving Conflict
  • Post-course Assessment
  • Post-Course Assessment: Conflict for leaders
Completion rules
  • All units must be completed